Refund policy
Return
Our policy lasts for 14 days from delivery and signed acceptance of your item. If 14 days have gone by after your purchase has been delivered and signed for, unfortunately we cannot offer you a refund or exchange unless in exceptional circumstances agreed by management. This does not apply to any bespoke/made to order items where we do not offer refunds
Even if the item is in full packaging and hasnt been used we can't accept any returns once 14 days has passed
Original postage as well as Return postage is always deducted from the refund! Under no circumstances will we refund the postage due to it being a service that we have to pay upfront on any other and its non - refundable!
MADE TO ORDER BESPOKE ITEMS
WE DO NOT OFFER REFUNDS/EXCHANGES ON MADE TO MANUFACTURE PRODUCTS ONCE THE ORDER HAS BEEN PROCESSED (USUALLY WITHIN 1-2 WORKING DAYS FROM ORDERING)
Most of the products we sell are made to manufacture so please ask before purchasing
If an order has been cancelled and a made to order bespoke item is in any stage of manufacture, then the deposit will be NON-REFUNDABLE
Any additional information such as additional height on the headboard or any bespoke details has to be sent over via email to limitlessbeds@gmail.com so we could amend onto your order including additional cost.
PLEASE NOTE: ITEMS TAKEN OUT OF PACKAGING MUST BE PACKAGED EXACTLY THE WAY THEY COME IN ORIGIONAL PACKAGING. FAILURE TO DO THIS MEANS ANY CLAIM CAN BE REJECTED
PLEASE ENSURE TO CHECK YOUR ITEMS BEFORE ACCEPTING DELIVERY** [2-man delivery] Once your item(s) arrive, you have 15 minutes to check your Furniture Imports Ltd item(s). As soon as you have signed for your item(s) you have accepted the condition they have arrived to you. Therefore, we cannot accept any returns/exchanges if reported damaged/imperfect. So please ensure to allow time to check your purchase upon delivery.
To be eligible for a return, your item must be unused and in the same condition It must also be in the original packaging. If within the allotted time and boxed up in its original packaging, we will organise the return at your own cost. in the case of larger items, a collection fee will be incurred. However, should you not meet the above terms and conditions, we reserve the right to charge you for the cost of specialist courier collection and new packaging which will be deducted from any agreed refund by LIMITLESS BEDS
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- With obvious signs of use.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- If the product has been used - for example, the bed and mattress then we are unable to provide you a refund as the items have been used and its going against Health & Safety guidelines to resell that furniture!
- Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, minus any delivery costs incurred in returning the item.
Late or missing refunds (if applicable)
Refunds take 10-15 working days to process.
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at limitlessbeds@gmail.com
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded/exchanged
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at limitlessbeds@gmail.com
We will treat all customers with respect, please do the same in return
If your behaviour is unacceptable, we may refuse to serve you